Shipping policy

At Pets & Perks Co., we're committed to getting quality pet essentials to your door as quickly and reliably as possible.

Shipping Locations

We currently ship to customers within the United States only.

At this time, we do not offer international shipping.

Order Processing

  • Orders are typically processed within 1–3 business days.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on the supplier, warehouse location, and destination.

Typical delivery times are:

  • Standard Shipping: 3–10 business days
  • Some specialty products may require additional shipping time.

Delivery estimates begin after your order has been processed.

Shipping Rates

Shipping costs are calculated at checkout based on the products ordered and the delivery destination.

Any available free shipping promotions will be clearly displayed on our website.

Multiple Shipments

Because we carefully source products from multiple trusted suppliers, your order may arrive in separate packages.

If this happens:

  • You will not be charged additional shipping because your order ships separately.
  • Each shipment will include its own tracking information whenever available.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information (when provided by the shipping carrier).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Pets & Perks Co. is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Delays

While we work with reliable fulfillment partners and carriers, delivery times may occasionally be affected by factors beyond our control, including:

  • Weather conditions
  • Carrier delays
  • High shipping volumes
  • Natural disasters
  • Customs or government inspections (where applicable)

We appreciate your patience if unexpected delays occur.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Email: support@petsandperksco.com

We will work with the carrier and supplier to resolve the issue as quickly as possible.

Questions

If you have any questions regarding shipping or your order, we're happy to help.

Customer Support
Email: support@petsandperksco.com

General Inquiries
Email: contact@petsandperksco.com