Refund policy

At Pets & Perks Co., your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging whenever possible.
  • Include all original accessories, manuals, and packaging materials.
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Opened pet food or treats.
  • Used grooming or hygiene products.
  • Personalized or custom-made items.
  • Clearance or final sale items.
  • Gift cards.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and its packaging.

We will review your claim promptly and arrange a replacement, refund, or other appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • It will be issued to your original payment method.
  • Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective or incorrect item.

Return Shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping.

If the return is due to a damaged, defective, or incorrect item, Pets & Perks Co. will provide an appropriate solution, which may include a prepaid return shipping label where applicable.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the eligible product (if applicable) and place a new order.

Order Cancellations

We begin processing orders as quickly as possible to ensure fast delivery.

If you wish to cancel your order, please contact us immediately. We will do our best to accommodate your request; however, orders that have already been processed or shipped cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Customer Support: support@petsandperksco.com

General Inquiries: contact@petsandperksco.com

We are committed to providing prompt, courteous service and will work with you to resolve any issues as quickly as possible.