Answers to Your Pet Questions

We currently ship to addresses within the United States.

Most orders are delivered within 3–10 business days, depending on the product and shipping destination. Delivery estimates are shown on each product page whenever available.

To offer a wider selection of quality pet products, we work with multiple trusted fulfillment partners. If your order contains products from different suppliers or warehouses, they may arrive in separate packages at no additional cost to you.

Yes. Once your order ships, you'll receive a tracking email so you can follow its progress.

If your order has not yet been processed for shipment, we'll do our best to accommodate your request. Please contact us as soon as possible.

At Pets & Perks Co., we carefully curate our products to simplify shopping. We select the size, color, and features that we believe provide the best combination of quality, value, and everyday usefulness for most pet owners.

We carefully select products from trusted suppliers. Please read each product description and follow the manufacturer's instructions before use. As every pet is different, always supervise your pet when introducing a new product.

We strive to display accurate images. However, slight differences in color, packaging, or branding may occur depending on the supplier or manufacturer.

Shipping charges are calculated at checkout based on your order and delivery location.

Our products are sourced from multiple trusted suppliers and warehouses. Shipping times may vary depending on where a product is stocked and where it is being shipped.

Expedited shipping may be available for selected products and destinations when offered by the supplier.

If you're not satisfied with your purchase, please contact us within the return period specified in our Return Policy. Return eligibility depends on the product and supplier requirements.

Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll work quickly to resolve it with a replacement, exchange, or refund where appropriate.

Shipping carriers occasionally experience delays beyond our control. If your tracking hasn't updated for several days, please contact us and we'll gladly assist.

You can reach us anytime using our Contact Us page or by email:

General Inquiries: contact@petsandperksco.com

Customer Support: support@petsandperksco.com

What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

Saturday: 10:00 AM – 2:00 PM (Eastern Time)

Sunday & Holidays: Closed

We aim to respond to most inquiries within 1 business day.

At this time, Pets & Perks Co. focuses on carefully curated pet supplies and accessories. We do not sell prescription medications.

Pets & Perks Co. is a Canadian-owned business proudly serving pet owners across the United States through trusted fulfillment partners.

Every product is selected based on quality, practicality, customer value, and its ability to solve common challenges faced by pet owners. Our goal is to make shopping easier by offering carefully curated essentials rather than overwhelming customers with countless variations.